(Save the installer, and do not select Run as you will need to run the same update twice).ģ. Once 64-bit Java is installed, update the Chronicall installation to our recommended version. Once downloaded, run the installer to install 64-bit Java.Ģ. Download and save the Windows Offline (64 bit) Java from. The following steps should be completed to allow Chronicall to use 64-bit Java.ġ.
If you have 32-bit Java installed, but have not yet increased the memory to see if that helps, instructions on doing that can be found here. 64-bit Java will enable you to give the Chronicall engine or the Data Grid engine memory past the 1024mb limit. Please update to Chronicall 3.12 or later to take advantage of these Java changes.Ĭonfiguring Chronicall to use 64-bit Java may help it to run smoother, especially in environments with large numbers of agents or very high call volume. In Chronicall 3.9.5 and higher, Java was integrated into Chronicall, making this article no longer relevant.
